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What happens if I can’t log in to my account? 😱

Don't panic. We've got you covered. 

Let's take a look at what you can do with different login methods if you can't log in to your account. 


(Caveat: If you forget or lose your encryption key, your files will be forever inaccessible. There is no way to recover this key, or your files. We understand this could be frustrating, but it helps keep your data safe.)  



Username / Email & Password

If you forgot your account password and you have an email address on file, you can send yourself a password reset email here.

If you're only using a username (no email address), unfortunately there is no way to recover your password. 


Google Account 

If you forgot the password for your Google Account, we recommend visiting Google's Account Password Recovery Page


Smart - ID or Mobile - ID 

If you lost access to your Smart-ID, Mobile-ID account, or mobile phone, we recommend visiting the related help page for Smart-ID or Mobile-ID.



"I have a subscription and I can't access my account! Help!"

If you are on a paid plan and can't access your account, contact our support using the
( ● ● ● )  button, located on the bottom right corner of this page.

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