Start a conversation

I lost my Encryption Key! Help! 😭

Let's start with bad news. There's no way to recover your Encryption Key. Since Cryptee doesn't know/store your encryption key, we can't help you get it back either.Β 


But, don't panic.

If you have access to your account, but just forgot your encryption key, you can simply keep trying keys. You won't get locked out for a long while to come, unless we detect that you may be trying an automated attack.


"Can I delete my account?"

If you've tried every key imaginable, and concluded that you can't remember your encryption key, you can delete your account. If you have access to your account, you can click here to go to your account settings from a desktop browser, and delete your account.Β 


"I have a subscription. And I need to cancel it."

Assuming you have access to your account, but simply forgot your encryption key, you can click here to go to your account settings from a desktop browser, and manage your subscription from there.Β 


"I can't access my account either. Am I doomed?"

Don't worry. This one's easier to handle. You can read more about how to get access to your account here.

Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Cryptee

  2. Posted
  3. Updated

Comments